Kawalan Keselamatan Sanubari (“we,” “us,” or “our”) is committed to protecting your personal information and your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with applicable data protection laws, including the Malaysian Personal Data Protection Act 2010 (“PDPA”). By using our services, website, or providing your personal information to us, you agree to the terms of this Privacy Policy.
2.1 Types of Personal Information
Personal information refers to any data that directly or indirectly identifies you or any third party related to you, which has been collected or provided to Kawalan Keselamatan Sanubari for the purposes outlined in Section 3 (Purposes of Collecting and Processing Personal Information). This may include, but is not limited to:
- Full name, identification details (e.g., national identification number, passport number, or other government-issued identifiers).
- Contact information, including phone numbers, email addresses, and mailing addresses.
- Financial and banking details, including payment information and transaction history.
- Information regarding family members, relatives, or any third parties you provide to us.
- Preferences and purchasing history related to our products and services.
- Information collected through cookies and similar technologies.
- CCTV/security recordings, biometric data, and location tracking/GPS information.
- Any other personal data you provide through various channels.
2.2 Source of Personal Information
We may collect personal information through the following channels:
- Our official website and third-party websites affiliated with us.
- Mobile applications provided by Kawalan Keselamatan Sanubari.
- Online or electronic forms submitted through our platforms.
- Physical forms submitted at our premises or public venues.
- Communication via email, phone, or other correspondence.
- Social media platforms and messaging services.
- Automated technologies such as cookies, analytics tools, and tracking pixels.
- Third-party sources including business partners, payment processors, and publicly available sources.
We collect and process your personal information in compliance with applicable laws and for legitimate business purposes. This includes, but is not limited to, the following:
- To process and fulfill your requests for products or services.
- To facilitate your participation in promotions, contests, loyalty programs, or events.
- To communicate with you regarding our services, offers, and updates.
- To process payments, refunds, and financial transactions related to your purchases.
- To provide after-sales support, customer service, and complaint resolution.
- To maintain the safety and security of our premises and digital platforms.
- To conduct internal investigations, audits, and security assessments.
- To comply with health, safety, and regulatory standards.
- To conduct data analytics and market research to improve our products and services.
- To personalize and tailor our services based on your preferences.
- To provide recommendations, targeted advertising, and customized marketing materials.
- To engage in partnerships and collaborations with third parties for marketing and promotional activities.
- To send seasonal greetings, promotional messages, and event invitations.
- To comply with applicable laws, regulations, and industry guidelines.
- To meet our contractual obligations with business partners, regulators, and governing authorities.
- To ensure optimal functionality and user experience on our website and mobile applications.
- To store data securely and enable seamless interaction across digital platforms.
- To manage and integrate loyalty programs and third-party reward systems.
- To maintain internal records and support customer relationship management.
By providing your personal information, you acknowledge and consent to its collection, processing, and storage for the purposes stated above. We ensure that all personal data is handled responsibly and in accordance with data protection laws.
4.1 Disclosure to Affiliated Entities
Your personal information may be shared with affiliated entities within our corporate group, including subsidiaries, holding companies, and associated companies, whether located within or outside of Malaysia. This sharing is conducted strictly for the purposes outlined in Section 3 (Purposes of Collecting and Processing Your Personal Information) and in compliance with applicable data protection laws. Access to personal information is granted only to employees, agents, or contractors who require such information to fulfill their job functions and are bound by confidentiality obligations.
4.2 Disclosure to Third Parties
We may disclose your personal information to third parties in accordance with legal requirements, contractual obligations, or for business-related purposes, including but not limited to:
- Professional Service Providers – Auditors, legal advisors, tax consultants, and other professional advisors.
- Payment Processing & Financial Institutions – Banks, payment gateways, and financial service providers to facilitate transactions.
- Marketing & Advertising Partners – Agencies involved in promotional activities, analytics, and targeted advertising.
- Cloud, IT, and Data Security Providers – Hosting services, cybersecurity firms, and technology vendors.
- Customer Support & Communication Services – Call centers, customer relationship management platforms, and feedback service providers.
- Market Research & Analytics Firms – Organizations conducting surveys, research, or consumer behavior analysis.
- Logistics & Supply Chain Partners – Courier services, shipping providers, and inventory management companies.
- Social Media & Digital Platforms – Online platforms that facilitate interactions and customer engagement.
- Business & Strategic Partners – Joint ventures, affiliate networks, or service providers offering complementary products and services.
- Regulatory & Government Authorities – Law enforcement agencies, financial regulators, tax authorities, and other statutory bodies as required by law.
In the event of a corporate transaction, such as a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred to the relevant third-party entities involved in the transaction. We will ensure that such parties are contractually obligated to handle the data in accordance with applicable data protection laws.
4.3 International Data Transfers
Where necessary, we may transfer your personal information to third parties or affiliates located in countries outside of Malaysia. Such transfers will only occur:
- When required to fulfill the purposes outlined in this policy;
- In compliance with applicable data protection regulations; and
- With appropriate safeguards in place, including binding corporate rules, standard contractual clauses, or other legally recognized mechanisms to ensure the security and confidentiality of your personal information.
By using our services or providing us with your information, you acknowledge and consent to such international transfers, subject to applicable legal requirements.
5.1 External Links
Our website may contain links to third-party websites for your convenience. Please note that these websites have their own privacy policies, which we recommend reviewing. We do not control or take responsibility for their content or how they handle your information.
5.2 Cookies
We use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize you when you visit our website. During your visit, we may also collect information such as:
- The date and time of your access.
- The webpage that referred you to our site.
- Your web browser type and the pages you visit.
Some website features may require you to provide personal details, such as login credentials or contact information. These details will only be used for their intended purpose, such as responding to your inquiries or providing requested services.
6.1 Security Measures
We are committed to safeguarding your personal information and have implemented reasonable physical, technical, and procedural measures to prevent accidental loss, unauthorized access, misuse, alteration, or disclosure of your data. All personal information collected is securely stored on protected servers, and we continuously review our security practices to ensure compliance with industry standards and legal requirements.
- Employee access to personal data is strictly controlled and limited to authorized personnel only.
- Unique user IDs and secure passwords are assigned to authorized employees for system access.
- Access credentials are promptly deactivated when no longer required.
- Data storage areas are secured with controlled access, limiting entry to authorized personnel only.
- Regular updates and maintenance of backup and recovery systems to prevent data loss.
- Deployment of up-to-date anti-virus and malware protection to safeguard against cyber threats.
- Firewalls and encryption technologies are used to secure digital data.
- Any authorized transfer of data is recorded and conducted with appropriate safeguards in place.
- Third-party service providers processing personal data on our behalf must comply with stringent security protocols and contractual obligations.
- Data transfers to cloud services are conducted in accordance with data protection laws, both locally and internationally.
- Access logs are maintained and periodically reviewed to ensure data security compliance.
6.2 Limitations & Responsibilities
Despite our efforts to implement robust security measures, data transmission over the internet carries inherent risks. While we take all reasonable steps to protect your personal information, we cannot guarantee absolute security of data transmitted through our website or online platforms. We encourage users to take precautions when sharing personal information online, such as using strong passwords and avoiding public networks for sensitive transactions.
Should any unauthorized access or security breach occur, we will take immediate action in accordance with applicable laws and industry best practices.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or protect our legitimate interests.
You have the following rights regarding your personal data:
- The right to access and obtain a copy of your personal data.
- The right to correct or update inaccurate or incomplete data.
- The right to withdraw consent for data processing (where applicable).
- The right to request deletion or restriction of your personal data.
- The right to opt out of marketing communications.
To exercise any of these rights, please contact us at the details provided below.
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:
Kawalan Keselamatan Sanubari Sdn Bhd
Sanubari Avenue, Lot 29 Jalan Sanubari Off,
Jalan Stesen Erl, Bandar Baru Salak Tinggi,
43900 Sepang, Selangor.
customerservice@sanubarisecurity.com
+6012 395 3221 (Whatsapp only)